Welcome to the support center for your online course. Use the links below to get to Apex or search our FAQs for any other questions you may have. If you do not find the answer to your question, you may submit a ticket and support personnel will respond within 24 hours, Monday-Friday.
Quick Links
Announcements
SUMMER ONLY: Other FAQ's may not apply to Summer students
- Getting Started
- Where is Summer School Located?
- Why do I need to sign the online forms for OFL and who is OFL?
- What are the dates of Summer School?
- When will I know what my Orientation time is (A-G students only)?
- What if I can't attend the Mandatory Orientation?
Apex
- Apex Password: I forgot my Apex password. How do I reset it?
- Apex says activity is denied and is proctored. What does this mean?
- I am enrolled in a DAY class, what will my AI grade be?
- Can I work on Apex at home?
- Final Grade: I've finished an Apex class. When and where can I see my final grade?
- Which activities do I need to do?
Quizzes/Tests
- What do I do if I have an exam due on a day I don't have class?
- Can I take a test at home?
- How many times can I take a quiz/test? What are Re-Take Passes?
- Can I retake a quiz/test that I've already completed to try and get a higher score?
- What if I got a zero because I missed the due date, what can I do?
- There are questions on the quiz that I did not see in the reading.
Logistics/Administration
Technical
Grade Related
- I don’t understand why I did so badly on my homework/quiz/test. What should I do?
- Are study guides required or worth points?
- How do I see my grades and assignments?
- Who grades the written work and tests for A-G classes?
- What is my current grade?
- Is there any Extra Credit?
Homework
- How do I enter Spanish Accents on my Spanish Homework?
- Should I print out my homework and bring it in?
- Do I have to complete study guides and turn them in?
- How do I know if my teacher graded my homework?
- English reading: Where is the reading material for my English class?
- Can I get help from friends, family, or personal tutors?
For Parents...
- My child is in Biology, how/when/where does he/she do the labs?
- My child is in an A-G math class, what do I need to know?
- My child missed some due dates and now has zeros...
- My child is remediating a low grade, what happens on the permanent transcript to my child's grade?
- How can I help my child be successful in the online class?
- What if my child wants to drop the class?
General
- What if I am miss a class? I was sick, or I had a sporting event, or I just forgot...
- But I don't see my class in School Loop....
- Where do I check due dates and assignments that are upcoming?
- What is the difference between an A-G class and non A-G class?
- How can I get rid of the zeros?
- What happens if I submit Homework to the wrong teacher?